Privacy Policy

Fossil Pointe Sporting Grounds

Last updated: November 1, 2026

At Fossil Pointe Sporting Grounds, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, register an account, purchase or renew a membership, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect:

Personal information: Your name, email address, phone number, and billing address.
Account information: Your username, account details, and membership information.
Membership details: Selected membership plan, purchase history, membership status, and expiration dates.
Family member information: Names of eligible family members added to a membership.
Transaction information: Purchase amounts, order details, payment status, and transaction references.
Technical information: IP address, browser information, device information, cookies, and security-related activity.

We collect information provided directly by you and information generated when you use our website.

2. How We Use Your Information

We use collected information to:

Process membership purchases and renewals.
Create and manage customer accounts.
Maintain membership records and expiration dates.
Record additional family members.
Process payments and respond to payment-related inquiries.
Send order confirmations and membership renewal reminders.
Communicate important membership information.
Respond to inquiries and provide customer support.
Protect our website against fraud, spam, and unauthorized access.
Comply with applicable legal and accounting requirements.

3. Membership and Family Member Information

When purchasing a membership, customers may add eligible family members and provide their full names.

This information is used to administer family membership benefits and maintain accurate membership records.

Customers submitting information about family members, including children under 18, should be authorized to provide that information.

Family member information is not intended for public display.

4. Payment Processing – PayPal and Stripe

Fossil Pointe Sporting Grounds may offer secure online payments through PayPal and Stripe, depending on the payment options available at checkout.

When you select one of these payment methods, information necessary to process your payment may be shared with the respective payment provider.

This may include:

Your name and contact information.
Billing information.
Purchase amount and order details.
Transaction identifiers and payment status.

Payment information is processed through the respective payment provider’s secure services. Our standard WooCommerce payment integration is not intended to store complete payment card numbers or security codes on our website.

For additional information about how payment providers handle personal data, please review their privacy policies:

PayPal: https://www.paypal.com/us/privacy-center/home

Stripe: https://stripe.com/privacy

5. Customer Accounts and Membership Management

Registered customers can access their account through the My Account section of our website.

Depending on their account activity, customers may:

View membership information and expiration dates.
Review past purchases and orders.
Update personal account information.
Manage account credentials.
Purchase or renew memberships.

We use WooCommerce to manage customer accounts, orders, and membership information.

6. Cookies and Website Security

Our website uses cookies and similar technologies to support essential website functions, including shopping carts, customer sessions, and account authentication.

We also use security tools, including Wordfence and Google reCAPTCHA, to help protect our website against automated abuse, suspicious login attempts, and unauthorized access.

These services may process technical information such as IP addresses, device information, and interaction data.

Google’s privacy practices are described at:

https://policies.google.com/privacy

You can manage cookies through your browser settings. Disabling essential cookies may affect shopping cart and account functionality.

7. Email Communications

We may send transactional and membership-related emails, including:

Account registration and password reset emails.
Order confirmations and payment notifications.
Membership activation and expiration notices.
Membership renewal reminders.
Important updates related to membership services.

If you separately subscribe to our newsletter or promotional communications, we may also use your email address for those purposes. You may unsubscribe from optional marketing emails using the instructions provided in those messages.

8. Sharing Information With Service Providers

We may share information with service providers that assist in operating our website and delivering our services.

These may include website hosting providers, payment processors, email delivery providers, website security services, and other technical service providers.

Information is shared as reasonably necessary for the relevant service and subject to applicable privacy and legal requirements.

9. Data Retention

We retain customer account information, membership records, transaction details, and other personal information for as long as reasonably necessary to administer our services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

Certain records may need to be retained after a membership expires or an account is closed.

10. Data Security

We use reasonable administrative and technical measures designed to protect personal information, including account authentication, website security tools, and secure payment processing integrations.

No website or electronic transmission system can be guaranteed to be completely secure.

11. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also update portions of your account information through the My Account area.

To make a privacy-related request, please contact Fossil Pointe Sporting Grounds through our website’s Contact Us page.

Certain information may need to be retained to satisfy legal, accounting, or legitimate business requirements.

12. Third-Party Websites

Our website may contain links to external websites and services. We are not responsible for the privacy practices of those independent third parties.

We encourage visitors to review the privacy policies of any external websites they visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, payment methods, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

14. Contact Information